MAT Telehealth LLC

PRIVACY POLICY

Effective Date: March 4, 2026

Privacy Policy & Terms and Conditions

Privacy Policy
Welcome to MAT Telehealth LLC, operated by MAT Telehealth LLC . Your privacy is extremely important to us. This document outlines how we collect, use, and protect your personal information, including communications sent through SMS (text messaging) in compliance with The Campaign Registry (TCR) and all applicable regulations.

Our Commitment to Protecting Your Privacy

At MAT Telehealth LLC, we believe your personal information deserves the highest level of care and confidentiality. We only collect data necessary to provide you with seamless health services, appointment updates, and communication. We will never sell, rent, or share your phone number or personal information with third parties for marketing purposes.

  1. Information We Collect
    When you use our website or services, we may collect the following information:Full NamePhone NumberEmail AddressDate of BirthHealth-related information submitted through formsAppointment or consultation requestsDevice and browser informationWebsite usage data (cookies and analytics)This information is collected when you:Fill out a contact form

    Request a consultation

    Schedule an appointment

    Subscribe to SMS or email communications

  2. How We Process Your Information
    The information we collect is used to:Provide telehealth servicesRespond to inquiries and appointment requestsSend appointment remindersSend service updates via SMS or emailImprove our website and services

    Maintain secure patient communication

    Your information is stored securely and only accessed by authorized personnel.

  3. When and With Whom We Share Your Information
    MAT Telehealth does not sell or rent personal information.Your information may only be shared with:Licensed healthcare providers working with MAT TelehealthSecure technology platforms used to deliver telehealth services

    Legal authorities if required by law

    Payment processors if applicable

    All third-party partners are required to protect your information.

  4. Cookies and Tracking
    Our website may use cookies and analytics tools to:Understand website usageImprove user experience

    Optimize services

    You may disable cookies through your browser settings.

  5. Your Privacy Rights
    You may request to:Access your personal information

    Update incorrect information

    Request deletion of your data where permitted by law

  6. Contact Information
    If you have questions about this Privacy Policy, please contact:

    MAT Telehealth
    Website: www.mattelehealth.com
    Email: info@mattelehealth.com

Consent to SMS Communication

SMS Consent and Communication

By providing your mobile number and opting in, you consent to receive SMS messages from MAT Telehealth LLC . These messages are designed to enhance your healthcare experience and keep you informed.
You may receive SMS messages about:

  • Appointment confirmations and reminders
  • Follow-up messages from your provider
  • Billing or insurance-related updates
  • Health tips or limited-time offers relevant to your care 

Example Message:
“Hello, this is a friendly reminder from MAT Telehealth regarding your upcoming appointment at 3296 Westerville Rd #1068, Columbus, OH 43224, on 03/22/2025. Reply STOP to opt out at any time.”

Message Frequency

Message frequency may vary depending on your care plan or engagement. You may receive up to 3 SMS messages per week related to your appointments, billing, or updates.

Message and Data Rates

Standard message and data rates may apply, depending on your carrier and mobile plan. These costs are your responsibility and vary by service provider.

Opt-In Methods

You can choose to opt in to receive SMS communications through:

  • Submitting your contact details on our website forms
  • Providing verbal consent during a consultation or phone call
  • Signing up for notifications as part of your intake process

Opt-Out Methods

You can stop receiving messages at any time by replying “STOP” to any text message you receive.
You may also contact us directly to request removal from our SMS list.

Need Assistance?

If you experience issues with SMS messages, reply “HELP” or reach out to our support team directly:
Phone: 630-381-7998
Website: https://mattelehealth.com/
Standard Messaging Disclosures 
Message and data rates may apply.
You can opt out anytime by texting “STOP.”
For help, text “HELP” or visit our website.
SMS delivery may vary based on your carrier network.

Terms and Conditions

Acceptance of Terms
By engaging with MAT Telehealth LLC, submitting your phone number, or using our services, you agree to the terms outlined here, including consent to receive SMS communications as described in this policy.

Use of SMS Communication

Examples of SMS

  • communications include:
  • Appointment scheduling and reminders
  • Follow-up and wellness check-ins
  • Billing or account notifications
  • Occasional promotions related to healthcare services

Example Message:
“Hi! This is your appointment reminder with Dr. [Name] from MAT Telehealth on July 21st at 3:00 PM. Reply STOP to unsubscribe at any time.”

Message Frequency

Message frequency may vary based on your interaction with MAT Telehealth . You may typically receive up to 2-3 SMS messages per week.

Fees and Charges

Standard carrier message and data rates may apply. MAT Telehealth LLC is not responsible for any charges imposed by your mobile provider.

Opt-In / Opt-Out Options

You may opt in during registration, through online forms, or verbally during a consultation.
You may opt out anytime by replying “STOP” to any message or contacting our support team.

Assistance and Support

If you need help, reply “HELP” or reach us at:
📞phone number : 630-3817-998
website: https://mattelehealth.com/

Disclaimer

By providing your phone number, you consent to receive text messages from MAT Telehealth related to appointments, services, updates, or promotions. Message frequency may vary. Standard message and data rates may apply. You may opt out anytime by texting “STOP.”